Privacy Policy

Information We Collect

We collect the following categories of information:

User-Provided Data

• Name, email address, contact details
• Payment and billing information
• Uploaded content (photos, videos, audio, text)
• Trustee assignments and verification data

Automatically Collected Data

• IP address, device type, operating system, browser type
• Geolocation (if enabled)
• Log data and usage metrics

Purpose and Legal Basis for Processing (GDPR Compliance)

We process your data under the following legal bases:

• Consent (e.g., newsletter signup or promotional material)
• Performance of a contract (e.g., providing subscription services)
• Legal obligations (e.g., responding to law enforcement requests)
• Legitimate interests (e.g., platform security and fraud prevention)

How We Use Your Information

• To provide and manage Arrivio platform services
• To process payments and manage user subscriptions
• To improve platform functionality and user experience
• To communicate with users regarding their accounts and services
• To detect, investigate, and prevent fraud or security incidents

Data Sharing & Third Parties

We do not sell user data. We may share your data with:

• Payment processors (e.g., Stripe, Apple Pay, Google Pay)
• Cloud service providers (e.g., AWS)
• Customer support and analytics providers
• Legal or government authorities as required by law

All third parties are bound by strict data processing agreements.

International Data Transfers

Data collected may be transferred outside your country of residence, including to Australia or the United States. We ensure all transfers are protected under appropriate safeguards, such as standard contractual clauses and secure encryption protocols.

Data Retention

• User data is retained for as long as needed to provide services and comply with legal obligations.
• Upon account deletion, data is permanently removed within 30 days.

Your Rights

You may:

• Request access to or correction of your data
• Request deletion of your personal data
• Object to or restrict certain data processing
• Request a copy of your data in portable format
• Opt out of direct marketing communications

For all requests, contact: support@arrivio.net

CCPA-Specific Rights (California Residents)

If you are a California resident, you may also:

• Request to know what personal information we have collected about you
• Request that we delete your personal information
• Opt-out of the sale of personal information (we do not sell data)

We will not discriminate against users for exercising their rights under CCPA.

Cookies & Tracking

Arrivio uses cookies and similar technologies to analyze traffic and personalize content. You can adjust your cookie preferences through your browser settings.

Data Security

We implement industry-standard security measures including encryption, access controls, and monitoring. While no method is 100% secure, we strive to protect your data against unauthorized access, alteration, or destruction.

Children’s Privacy

Arrivio is not intended for children under 18. We do not knowingly collect personal data from children.

Automated Guidance and AI Tools

We may provide access to automated guidance tools, including an integrated AI-based assistant called 'Aria', to help users navigate, create, and manage content on the platform. Aria is embedded solely within the Arrivio platform and is not separately marketed, sold, or externally identifiable. The AI assistant interacts only with users who opt-in or engage voluntarily with guided experiences and does not make autonomous decisions that affect user rights or access.

No personal or sensitive user data is transmitted to external AI models. Aria operates within defined boundaries using approved system prompts and scoped knowledge that are aligned with platform guidelines and moderation standards. Data used by Aria is processed in accordance with this Privacy Policy and is not used to profile, advertise, or commercially exploit users in any way.

We maintain strict oversight of the functionality and safety of the Aria assistant, and users can submit feedback or concerns via our contact details listed below.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notifications.

Contact Information

For any questions or concerns regarding this policy, please contact:

Email: support@arrivio.net

Mail: Arrivio Pty Ltd, PO Box 237, Sandy Bay, Tasmania, 7005, Australia